What Happens During a House and Apartment Lockout Service Call
When you call 312-820-5525, a live team member answers immediately — 24 hours a day, 7 days a week, including holidays. We gather a few quick details: your address, the type of lock on your door, and your situation. That information lets us give you a clear, confirmed up-front price before any work begins, with no surprise charges added after the fact. A technician is then routed to you, often arriving in under 30 minutes depending on Chicago traffic and your location. On arrival, we verify that you are the resident or authorized occupant — a standard step that protects you and your neighbors equally.
Once identity is confirmed, our technician assesses the lock. For most standard door knob lock setups and modern deadbolts, we use non-destructive entry methods that leave your hardware fully intact. Chicago's older housing stock, however, is full of antique and mid-century mortise lock assemblies — the kind built into the door body itself rather than mounted on the surface. These require a different skill set, and our technicians are specifically trained on mortise lock mechanisms. After entry is achieved, we do a quick function check of your lock, advise you on any wear or vulnerability we notice, and can rekey or replace hardware on the spot if you want an added layer of security before we leave.

